healthcare

A comprehensive onboarding plan for medical professionals must have customer or "patient" experience training. Our 14 point training for Health Care Professionals will set your team up for success.

Overview

CX in Healthcare

Our objective is to introduce the importance of CX in the healthcare industry. We aim to understand patient expectations and needs and well as the role empathy and compassion impact the patient experience.

Effective Communication Skills

We practice active listening techniques in patient interactions. Speaking with clarity and compassion and the use of nonverbal communication and body language.

Patient-Centered Care

We aim to understand the importance of patient-centered care. Respecting patient dignity and privacy and well as tailoring care to meet the patient needs.

Empathy and Emotional Support

Building rapport and trust with patients is paramount. Providing emotional support during challenging times and practicing difficult conversations with sensitivity and compassion.

Let's connect

For more information on what Transform CX can do for your business contact us below to find out more.